As reported earlier, our newest addition to the family — our beloved Tivo Series 3 HD — gave up the ghost just three weeks after its arrival.
I dreaded my call to tech support, but all that dread turned out to be wasted energy. “Jeb” — who I pictured, thanks to his name, as a shirtless country boy in denim overalls — asked only one question (“Would you turn your Tivo off and back on again?”) before agreeing to send a replacement.
The promised new Tivo arrived when promised. Once plugged in, it started right up.
Let’s hope this one lasts more than three weeks.
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